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Privacy Policy

Last updated: 11/11/2025

1. Introduction

Chaos Audio ("we", "us", or "our") operates Practice Pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and phone number (optional).

Audio Content: Audio files you upload to the Service for processing are temporarily stored on our servers. Processed stems and session data are retained according to your subscription tier.

Usage Data: We collect information about how you interact with the Service, including features used, session duration, and error logs.

Device Information: We may collect device type, operating system version, unique device identifiers, and mobile network information.

Payment Information: Payment processing is handled by Apple (App Store) and Google (Play Store). We do not store your payment card details. For web subscriptions, payment is processed by Stripe.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process audio files and generate stem separations
  • Manage your account and subscription
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve user experience
  • Detect and prevent fraud or abuse

4. Data Retention

Audio Files: Original uploaded audio files are automatically deleted after processing is complete (typically within 24 hours).

Processed Stems: Generated stems and session data are retained according to your subscription tier limits (3 sessions for Free, 10 for Plus, 100 for Pro).

Account Data: Your account information is retained until you delete your account.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate the Service (e.g., cloud hosting, analytics)
  • Payment Processors: Apple, Google, and Stripe for processing subscription payments
  • Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

  • Access and update your account information
  • Delete your account and associated data
  • Opt out of promotional communications
  • Request a copy of your data

To exercise these rights, please contact us at support@chaosaudio.com or use the account deletion feature in the app settings.

8. Children's Privacy

Practice Pro is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
support@chaosaudio.com